Privacy Policy

Introduction

We take your privacy seriously. This notice explains how we collect, process, store, and protect information about you. “Personal information” refers to data that identifies you. “Process” means collecting, storing, transferring, or otherwise acting on information.

By using our website, you agree to our practices as described below. If you do not agree, please leave our website.

Our policy complies with UK law, including the EU General Data Protection Regulation (GDPR). For further information on your rights, visit Know Your Privacy Rights.

1. Information you provide

• Account and Profile Information: Name, contact, billing details when registering or purchasing.
• Custom Artwork Content: Data you provide to create bespoke labels.
• Website Submissions: Feedback, surveys, or forms completed.
• Support Requests: Problem reports, screenshots, or documentation submitted via our support channels.
• Payment Information:
  • Credit card information is never stored on our servers.
  • All transactions are encrypted and processed securely via PayPal.
  • Employees do not have access to your card details.

2. Information Collected Automatically

• Website Usage : Pages visited, interactions, and navigation.
• Device and Connection Data: IP address, browser type, OS, screen resolution, URLs, crash data.
• Cookies & Tracking:
  • Placed only with your consent.
  • Used to personalize your experience, track usage, maintain login sessions, and gather analytics.
  • Can be managed or withdrawn anytime through browser settings or our consent tools.
• Re-marketing: Ads for our products may be shown on other sites only with your consent.

Cookies & Tracking

• Consent-Based Storage: Cookies are placed after you provide consent via our website banner or settings.
• Types of Cookies:
• • Session Cookies: : Deleted when the browser closes.
  • Persistent Cookies: Stored until manually deleted or consent withdrawn.
• Purposes:
  • Track website usage and interactions.
  • Maintain preferences and login sessions.
  • Record survey responses and live chat conversations.
  • Enable third-party analytics and re-marketing (only if consented).
• Control You can withdraw consent or manage cookies via your browser settings or our consent tools. Some site features may be limited if cookies are blocked.

How We Use Your Information

• Provide goods and services, including transaction processing and customer support.
• Communicate with you about products, services, or account information.
• Display content you provide on our website or review platforms.
• Send newsletters or promotional updates only with your consent.
• Ensure 🔒 security and prevent fraud.
• Respond to complaints and process payments securely.
• To provide customer support: we use your information to resolve technical issues you encounter and to assist with any other enquiries you may have. When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business.
  • Service providers for hosting, payment, or analytics
  • AA Labels partners for consulting, marketing, or customer solutions
  • Compliance with legal obligations or emergencies
  • Suppliers or couriers to fulfill contracts
  • Provide requested services
  • Comply with legal obligations (e.g., tax law)
  • Support claims or defenses in court
• Artwork retention: Custom artwork is stored per customer account for up to 2 years. It is never shared or used by AA Labels without prior consent.

Legal Bases for Processing

We process your personal information under several legal bases:

1. Contractual Obligation: For purchases, account management, and delivery of services.
2. Consent Obligation: Where you explicitly allow us to process your information, e.g., cookies or marketing communications.
3. Legitimate Interests: For record-keeping, security, or business risk management.
4. Legal Obligation: To comply with statutory or regulatory requirements.

Access, Correction, and Deletion

• Review or update your personal data via your account.
• Request removal of personal data by contacting customercare@aalabels.com.
• Opt-out of newsletters and marketing emails anytime.
• Subject access requests are processed within 1 month, with up to 2 months extension for complex cases.
• Requests may require identity verification to protect your data.

Security

• We use SSL encryption to secure data transmitted to and from our website.
• Your information is stored securely and only accessible to authorized personnel.

Children

Our website is not intended for children under 18. Parental consent is required for minors.

Data Sharing

• Third-party service providers: For purchases, account management, and delivery of services.
• Consent-based sharing: For purchases, account management, and delivery of services.
• Legal or emergency disclosure: For purchases, account management, and delivery of services.
• International transfers: Data may be processed outside the EU.

Complaints

• Contact us: customercare@aalabels.com.

Compliance & Review

• We comply with UK law and GDPR.
• Privacy Policy may be updated periodically. Terms effective on the date displayed above.